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All users should be dignified in their use of words when posting problems or giving advice to others. Racial, profane, vulgar, or degrading comments will not be tolerated and your content will be removed and you may be banned from the site.

By registering on this site you accept that AgonyAunt has the right to archive and make available all chat logs to all registered users of the site as your problem may be similar to problems being experienced by others. As a registered user, you will have the option of making your chat conversation private during the time you are engaged in a chat room with a AgonyAunt.

Please note all chat sessions are recorded and archived, Some of the reasons we do this are: 
So that members may refer back to discussions.

As a source of material for our staff to train and be much better at what they do.

As a means of shy people with problems, joining in or observing other people discussing their problems and hence indirectly getting advise about their similar problems. 
DISCLAIMER

Our website (Agonyaunt.co.uk), its owners, its staff, its presence provider and all persons and businesses affiliated with this website are not liable for any damages resulting from use of this website, links posted, advice given or meeting people through it. 

By viewing information on our pages, applying advice or tips to your own life or the lives of others, or logging into this site or contacting any person registered on this site, you acknowledge this and agree to hold this site, its owners, its website host, and any other persons and businesses affiliated with this site blameless for any damages that may result from your use of the site.

Users are warned to be careful when giving out personal information such as real names, telephone numbers, and addresses of yourself or others. 

Our website is ONLY intended for people who are in need of help and advise by talking to our experienced counsellors otherwise known as agonyaunts.

Privacy Statement

AgonyAunt.co.uk takes your privacy and security very seriously. Please read through our policy. 

*Registration Information 
you can access our website and browse through certain parts without disclosing personal information. However, if you wish to use certain services offered on our website or obtain certain information, you may be asked for information such as your name, email address, residential address and postcode. 
If you choose not to provide the information that is requested, you may not be able to use the service that is being offered or obtain the information you seek. AgonyAunt.co.uk may also collect information that you provide as part of registrations, orders, surveys, contests and promotions and other communications with us. AgonyAunt will collect your personal information only with your knowledge and your consent. 

*Cookies
AgonyAunt.co.uk uses cookies in order to track your visit to our website. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. The use of cookies is an industry standard, and many websites use them to provide useful features for their customers. AgonyAunt.co.uk may associate the information stored in a user's cookie with other personal data and information that the user has provided to AgonyAunt.co.uk. 
In addition AgonyAunt.co.uk also embeds cookies from a number of third parties in the site to monitor usage and to help improve the service provided to its customers.
Most browsers are initially set to accept cookies. If you'd prefer, you can set your browser to refuse cookies (details can be found at www.aboutcookies.org). You should be aware that areas of certain websites (including AgonyAunt.co.uk) may not operate properly if you refuse to accept cookies.

*How your information is used
The personal information that you disclose to AgonyAunt.co.uk may be used to provide you with goods, services and features and to communicate with you. Such information may also be used for verification purposes, fulfilling orders, prizes. AgonyAunt.co.uk uses the information obtained from cookies for several purposes. The cookies enable us to understand your own personal preferences and tailor your experience on AgonyAunt.co.uk by using those preferences. AgonyAunt.co.uk also uses cookies to track user trends and patterns. The information, which AgonyAunt.co.uk receives from cookies, enables us to modify and improve AgonyAunt.co.uk to meet the needs of our users, including you. 
When users provide AgonyAunt.co.uk with registration information such as name, email address and postal address, this data can be matched with cookie data, if cookies have been set to be received. This means AgonyAunt.co.uk is able to match an identifiable user with specific usage of AgonyAunt.co.uk. This information would be used by Handbag and its parent companies only. 
Handbag logs IP addresses for purposes of site administration and collecting aggregate information about the visitors to AgonyAunt.co.uk. 

*Security
AgonyAunt.co.uk has implemented appropriate technical and organisational measures to protect personal information under its control from unauthorised or unlawful processing and against accidental loss or destruction or damage. However, AgonyAunt.co.uk cannot guarantee or insure the security of any information that is transmitted over the Internet or that loss, misuse or alteration of data so transmitted will not occur. As a registered user it’s your responsibility to keep safe your login details so others cannot login as you. We do not sell, rent, or give out your personal details and email address held on our database to anyone. In an effort to maintain your privacy and security, we expect all registered users not to give out their names, addresses, telephone or mobile numbers to unknown people met on the site. You are not even required to give your real names during chat sessions with our AgonyAunts.

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